Patient Transport Servicesย are non-emergency NHSย servicesย for people who may need special support getting to and from their healthcare appointments.
In Surrey, this service is called the Non-Emergency Patient Transport Service (NEPTS). The service is free and available for residents of Surrey who are registered with a local GP.
If you are looking for transport options for non-medical reasons in Surrey, please take a look at our page on Community Transport Schemes in Surrey.
Eligibility for Patient Transport Services in Surrey
The NEPTS is available for patients who are:
- attending hospital outpatient clinics
- being admitted to or discharged from hospital wards
- needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment
Only certain patients are eligible to use the service. Patients are considered eligible if:
- their medical condition is such that they require the skills and support of NEPTS staff during or after their journey, and/or it would be detrimental to their condition or recovery to travel by other means
- their medical condition affects their mobility to such an extent that they would be unable to access healthcare
- it would be detrimental to their condition or recovery to travel by other means
Booking Patient Transport Services across Surrey
The EMED Group provides the NEPTS in Surrey. Patients who are registered with a GP in theย Surrey Heartlands ICS (the majority of Surrey) or Frimley ICS (Farnham and Surrey Heath) locality can access this service.ย
Surrey patients can begin booking journeys by getting in touch with EMED through their contact form or via the email address provided below.
- Email: [email protected]
It is worth including the following information when enquiring about a booking:
- Name
- NHS Number
- Date of Birth
- Home Address
- Telephone Contact Numner
- GP Practice
- Mobility and Care Requirements
- Relevant Health Issues
- Home Access Information e.g. Key Codes
- Date and Time of Travel Required
- Destination Addresses
